Challenge
Families searching for trustworthy in-home care had no way to see how RLC's vetting and coordination process actually worked, or to configure the kind of care they needed before ever reaching out to a coordinator.
Approach
- Documented RLC's five-stage care coordination journey, from intake through ongoing monitoring, so families know what to expect at every step.
- Built a dynamic matching simulator that lets families configure services, schedules, and caregiver credentials interactively.
- Surfaced compliance and trust signals — CDSS state registration, Live Scan background checks, daily shift logs, and 24/7 coordinator availability — throughout the experience.
Delivery Highlights
- Interactive care-matching simulator for services, schedule, and credentials
- Five-stage process documentation from intake to ongoing monitoring
- Compliance-forward trust signals (CDSS registration, Live Scan, daily shift logs)
Outcomes
- A trust-first digital front door for families evaluating in-home care options
- A clearer path from first visit to a configured care plan
- RLC's compliance and vetting standards positioned as a clear differentiator