Challenge
Operations were fragmented between listing tools, spreadsheets, and email chains.
Approach
- Mapped end-to-end handoffs between leasing, maintenance, and tenant support teams.
- Built structured workflows for maintenance intake and status tracking.
- Improved visibility with tenant and manager role-specific views.
Delivery Highlights
- Tenant and manager self-service portal
- Maintenance request lifecycle tracking
- Centralized document and listing management
Outcomes
- Smoother coordination between property teams
- Better response consistency for tenant requests
- Single source of truth for property operations