Challenge
The client relied on fragmented tools that caused scheduling delays, duplicate data entry, and low visibility across teams.
Approach
- Mapped end-to-end clinical operations with staff from scheduling, care delivery, and billing teams.
- Designed modular role-based dashboards for coordinators, providers, and operations managers.
- Introduced incremental rollout by department to limit disruption and speed adoption.
Delivery Highlights
- Workflow-first UX design and prototype validation
- HIPAA-aware architecture with role-based access controls
- Operational dashboards for staffing and queue monitoring
Outcomes
- Faster coordination between front-office and care teams
- Improved visibility into day-to-day clinic operations
- Stronger foundation for future analytics and reporting